If you’ve changed your mind about your dress, or it doesn’t fit correctly, don’t worry, you have 14 days from your delivery date to return it.

  • Return packages will only be eligible for a refund if they meet the following criteria: 
  • Your item(s) must be unworn and in the same condition that you received it. It must not be washed or altered in any way,with no stains, rips, odours, etc. 
  • All items must still be fitted with the original security tags attached.
  • All return packages must be received within 14 business days from date of delivery
  • We do not offer exchanges.
  • We reserve the right to refuse returns that are shipped after the 14-day grace period has expired or for items that are not returned to us in their original condition. 
  • Shipping Fee is not refundable.
  • We do not offer free returns at the moment.
  • You will be responsible for the cost of your return.
  • Please note it can take up to 21 days for us to process your return from the date we receive it.
  • Refunds will be made in the same way as the original payment method (such as onto a debit/credit card account, PayPal, store credit or a combination of the two). You will receive a receipt confirmation via email once your returned package is processed. Refund time for credit/debit card payments varies depending on your bank. PayPal refunds are instant.


We are sorry that you received a faulty item! Please contact customer support and provide photo evidence of the fault and we will work quickly to get this resolved for you.

How to return
  • Simply just send us an email at and we’ll be happy to help you out.   

  • We’ll need your order number, details of the item you’re returning and the reason why. 

For international orders

Ship back the items within 14 business days from date of delivery and send us an email with the tracking number. We DO NOT provide free returns for international orders.

We highly advise that you use your local postal service to mail the package and provide us with the tracking number. We will NOT be responsible for any lost packages.

Return Address:

27 Old Gloucester Street, London, U.K, WC1N 3AX

* Please make sure to include the return form with order number in your package to process your returns in a timely matter.

Size Guidelines

Our size charts are to be used as a guide only. To ensure the perfect fit, we would recommend taking your measurements beforehand.

S 6-8 4-6 34-36 33-35IN 25-27.5IN 35-38.5IN
M 10 6-8 38 36-38IN 28-30.5IN 38-41.5IN
L 12 8-10 40 38-40IN 30-32.5IN 41-44.5IN

Ella wears a size M in all pieces and is 5ft4” / 165cm. She wears heels in the photos, so her overall height in all imagery is 5ft8” / 175cm

All pieces run true to size, and fabrics have some stretch to them. However, , if between sizes, we would recommend taking a size up.

For further sizing help, feel free to contact us at or drop us a DM on Instagram at @shopboutiqueella

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