You may place your orders anytime online 24/7 on our website www.BoutiqueElla.com
Yes, we ship Worldwide!
We accept all major credit cards. We also accept PayPal,
When placing an order, the correct billing address must be entered for the order to be approved. The billing address is the address registered on your account.
If an item you’re after is out of stock to ensure you’re notified first we recommend the following, click on the item you’re interested in and then click your size and sign up to the “email when available” feature. It’s also worth ticking the additional box to sign up to our newsletter to receive the latest product news and offers.
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
We may be able to make changes to your order once you’ve hit the ‘place order’ button, this includes the following:
– Changing the item or size
– Delivery/billing address
Please email us firstname.lastname@example.org
Unfortunately, once your order has been processed we are unable to modify or cancel any order. When your order arrives, please follow exchange instructions for a store credit.
If you have a boutiqueella.com account, you can log in and view order status and tracking by logging in. It typically takes 1-3 business days for an order to ship. If you checked out as a guest, you will receive an email confirmation and tracking number once your order has shipped. If you need further assistance, please email us at email@example.com
DELIVERY & TRACKING
You can see our shipping rates by clicking here: https://www.boutiqueella.com/shipping
Easy Peasy! Log into your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information here.
I don’t have a B.E account yet.
As soon as your order has been fulfilled, you’ll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.
*Please note, tracking can take around 24-48 hours to update after dispatch
As all orders are shipped from the UK, you may be subject to additional import fees upon delivery.
Canada – Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they came or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax on luxury items. You do not have to pay the GST on the following goods that are imported into Canada by mail:
– goods worth CAN$20 or less; and
– gifts from family members or friends who live abroad when the worth is CAN$60 or less.
The Government of Canada has entered into agreements with certain provinces to collect the HST at a rate of 13 percent. If you live in a participating province, you will have to pay the HST instead of the GST.
USA – All orders above US$800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department for more information.
Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information
Refusing to Pay Customs
If you choose to refuse the customs fee and the parcel is returned back to BOUTIQUE ELLA, a shipping & handling fee may be deducted from your refund.
If you’re still unsure on whether you’ll be subject to customs fees, we’d recommend contacting your local customs office for more information before placing your order.
RETURNS & REFUNDS
You can view our full returns policy and how to return items here: https://www.boutiqueella.com/returns-refunds
In the event you have received a defective item, please contact us immediately with the following information:
– Your order number
– Which item is damaged
– A description
– Photographic evidence
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
If your parcel has been damaged upon delivery, please take photographic evidence, and send it straight to customer support!
All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.
Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
Depending on the service you’ve chosen to use to return your item(s), it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.
We’ll be in touch by email once the return has been processed to confirm your refund.
Depending on the service & country you’re returning your item(s) with, it can take 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team, we will notify you by email once this has been processed.